Refund and Returns Policy
Last updated: July 20, 2026
For Laboratory Research Use Only. Products sold on this site are intended exclusively for in-vitro laboratory research by qualified individuals and are not for human or animal consumption under any circumstances.
1. Our 365-Day Guarantee
Nurish Labs stands behind every order with a 365-day satisfaction guarantee. If you’re not satisfied with your order for any reason within 365 days of purchase, contact us and we’ll make it right — whether that means a refund, a replacement, or store credit.
2. How to Request a Refund, Replacement, or Store Credit
Email support@trynurishlabs.com with your order number and a short note on what’s going on. We’ll get back to you and walk through the best resolution — most requests are resolved within a few business days.
3. Damaged or Lost Orders
If your order arrives damaged, or tracking shows delivery but the package never arrived, let us know as soon as you notice — ideally within 30 days — so we can look into it with the carrier while the trail is still fresh. For damaged items, please include photos of the packaging and product and hang onto everything until we’ve resolved the claim. Lost and damaged packages are always covered at no cost to you.
4. Cancellations
You can cancel an order any time before it ships by emailing support@trynurishlabs.com with your order number and “Cancel Order” in the subject line. We’ll confirm and issue a full refund to your original payment method. Once an order has shipped, our 365-day guarantee above applies instead of a cancellation.
5. Refund Processing
Approved refunds are issued to your original payment method, typically within 5-10 business days, though the exact timing can depend on your bank or card issuer. We’re not able to issue refunds to a different payment method.
6. Chargebacks — Contact Us First
If something’s wrong with your order, please reach out to us before filing a chargeback with your bank or card issuer — given our 365-day guarantee, almost everything can be resolved directly and faster than a dispute process. Chargebacks filed for orders that were delivered as described, without first giving us the chance to help, may be contested and can result in the account and payment method being restricted from future orders.
7. Questions
Reach out any time at support@trynurishlabs.com.