Shipping Protection Policy
Last updated: September 2, 2026
For Laboratory Research Use Only. Products sold on this site are intended exclusively for in-vitro laboratory research by qualified individuals and are not for human or animal consumption under any circumstances.
Every Nurish Labs order is already covered by our 365-Day Guarantee. If a package is lost, damaged, or never arrives, we will make it right at no cost to you — with or without Shipping Protection. Shipping Protection does not replace that guarantee and does not take anything away from it.
Shipping Protection is an optional service that changes how quickly and how easily a shipping problem is resolved.
1. What Shipping Protection Adds
For orders with Shipping Protection, we:
- Ship a replacement immediately, without waiting for a claim review
- Do not require photographs or supporting documentation
- Do not require you to wait out a carrier investigation before we act
- Prioritise your replacement ahead of standard order processing
- Treat packages marked delivered but not received as eligible straight away, with no investigation period
2. What Every Order Receives
Under our 365-Day Guarantee, all orders — protected or not — are eligible for a refund, replacement, or store credit if the order is lost, damaged, or otherwise unsatisfactory, for 365 days from the date of purchase. Standard claims may require photographs of the packaging and product, and may require a carrier investigation to conclude before we resolve them.
3. Cost
Shipping Protection costs $6.99 plus 5% of the order value, calculated after any discounts and shown at checkout before you pay. It is added to your order by default and can be removed with a single tap at checkout.
4. Requesting a Replacement
Contact Nurish Labs Support with your order number and a short description of the problem. For protected orders we will act on your request without requiring photographs or additional documentation.
5. Timing
Requests on protected orders may be made at any time within the 365-day guarantee period. Expedited handling — immediate replacement without a claim review — applies to requests made within 30 days of the carrier’s recorded delivery date, or within 30 days of the last tracking update for a package that never arrived.
6. When Expedited Handling Does Not Apply
The expedited handling described above does not apply to:
- Incorrect or incomplete shipping addresses provided at checkout
- Packages forwarded to an address other than the one provided at checkout
- Delivery issues caused by customer-requested carrier modifications
- Damage occurring after successful delivery
- Buyer’s remorse or unwanted products
- Product issues unrelated to shipping
- Orders involving fraudulent activity, abuse, or misrepresentation
These orders remain fully eligible under our standard 365-Day Guarantee. This section limits only the expedited service, not your underlying coverage.
7. Resolution
Approved requests are resolved through a replacement shipment, store credit, or refund, depending on the circumstances and product availability. Nurish Labs reserves the right to decline a request where there is reasonable evidence of fraud, abuse, or misrepresentation.
8. The Protection Fee
If an order is cancelled before it ships, the Shipping Protection fee is refunded in full along with the order. Once an order has shipped, the fee is non-refundable, as the service has been provided.
9. Orders Without Shipping Protection
Declining Shipping Protection does not reduce your rights in any way. Your order remains fully covered by our 365-Day Guarantee, our Shipping Policy, and any rights or remedies available to you under applicable law.
10. Contact
For Shipping Protection questions or requests, contact Nurish Labs Support at support@trynurishlabs.com and include your order number.