Shipping Policy

Last updated: July 20, 2026

For Laboratory Research Use Only. Products sold on this site are intended exclusively for in-vitro laboratory research by qualified individuals. They are not drugs, dietary supplements, foods, cosmetics, or medical devices, are not FDA-approved to diagnose, treat, cure, or prevent any disease, and are not for human or animal consumption under any circumstances.

1. Where We Ship

We currently ship to all 50 U.S. states via our United States fulfillment facility. We do not ship internationally, to U.S. territories, or to APO/FPO/DPO addresses at this time. Orders placed with a shipping address outside our serviceable area will be canceled and refunded.

2. Order Processing Times

Orders are typically processed and handed to the carrier within 24-48 business hours of being placed. During high-volume periods or inventory transitions, processing may occasionally take longer. If any item in your order is unavailable, we will reach out to offer a substitution, a partial shipment, or a refund of the affected item.

3. Delivery Estimates and Rates

Standard delivery takes approximately 2-5 business days from the day your order ships. Shipping cost is calculated at checkout based on destination and order size, and is free on all orders over $200. Delivery estimates are provided by our carriers and are not guaranteed; weather, carrier delays, and other events outside our control can occasionally push a delivery past the estimated window.

4. Tracking

As soon as your order leaves our facility, we email you tracking information. Please allow up to 24 hours for the first tracking update to appear. If your tracking has not updated in several days, check the carrier’s tracking page directly before reaching out, as this is usually the fastest way to get an answer.

5. Packaging

Every order ships in plain, discreet packaging with no exterior branding indicating the contents. Vials are packed in protective materials designed to keep them secure and stable in transit. Product labels clearly state that items are for laboratory research use only and are not for human or veterinary consumption.

6. Title and Risk of Loss

Risk of loss passes to you once your order is handed to the carrier. That said, we stand behind every order — see Section 7 below and our Return & Refund Policy for how we handle packages that are lost or arrive damaged.

7. Lost or Damaged Packages

If your order arrives damaged, or tracking shows it as delivered but it never arrived, contact us at support@trynurishlabs.com with your order number as soon as you notice the issue. For damaged items, please include photos of the packaging and product, and hold onto the packaging until the claim is resolved. We will send a replacement or issue a refund at no cost to you — lost and damaged packages are always covered under our 365-day guarantee described in our Return & Refund Policy.

8. Address Accuracy

You’re responsible for providing a complete and accurate shipping address at checkout. If a package is returned to us because of an incomplete or incorrect address, we’ll reach out to arrange reshipment; a new shipping charge may apply for the second attempt.

9. Questions

Reach out any time at support@trynurishlabs.com and we’ll help however we can.